The Conversation AI helps you respond to customers and provides suggestions for handling the conversation. Since every customer has different needs, controlling and monitoring the AIs' functioning is key to ensuring their satisfaction. Let's check how to enable or disable the Conversation Bot for easier troubleshooting.
Managing The Bot Status
To do so, navigate to the Conversations tab and access your desired contact’s conversation. If the bot is active, you’ll see a green online icon.
To turn the bot off, click the bot status icon and select Inactive from the dropdown menu.
Temporarily pause the bot by checking the box next to "Reactivate bot after" and setting a specific time for automatic reactivation.
The bot automatically turns off when it reaches the maximum message limit or when a manual/workflow message is sent, but it can be restarted by selecting the Active status.
And there you have it, you can easily manage the Conversation Bot's operating mode from the contacts chat, ensuring it engages only with the right contacts at the right time. This feature is only available when the bot operates in Suggestive or Auto-Pilot mode.